Ordered the wrong size for my wife's Christmas gift and FNDN made it a simple and fast exchange. Wife loves the jacket and couldnt be happier.
Very disappointing experience all around. This was purchased as a gift for Christmas. Paid extra $8 S&H to ensure I got it before Christmas. The package never came and after reaching out to customer care they said that FEDEX lost the package. I reached out to FEDEX and they confirmed that they never received the package. I emailed FNDN back requesting someone look into it and ensure that the package was mailed. There was still time for FNDN to ensure that I received my purchase before Christmas; but the customer care wanted me to "wait" for it. Christmas past and after multiple email exchanges and phone calls to FEDEX; FNDN said the best they could is send me another one overnight. Note that I had to ask them to waive the S&H for the 2nd delivery and waive the first S&H since I never got it in time!!! This is something they should have just done for me after all the hassle and the fact that they missed the pre-Christmas delivery date.
The product itself was made of some odd material that looked great in photos but in reality felt like a mix of cheap leather and plastic. Battery pack is big and is located right next to the breast and almost under the armpit. That is a horrible design and completely not designed for anything athletic. I eventually had to ship it back and pay $16 for shipping back. Additionally they returned the money by PayPal and that cost me another $8 in fees.
All in all an expensive product that is badly designed with cheap material. Sub par customer service. Delayed delivery. Missed Christmas and the shippings and fees cost me about $25 just for the dis-pleasure of doing business with FNDN. Will never purchase nor recommend ever again.
It's bad ass and heats really well. I've used it twice. Only thing I wished it had is a clip on the sleeves for the gloves, so if you slide them off, doesn't just hang there until you slide it back on. Coat is crazy cool and I absolutely love it
My daughter gave this to me because I like to be outdoors! Who doesn't?! I love my heated light-up jacket! I'd like to try the heated knit hat as well
This says athletic jacket but it is much more stylish than I expected! We live along a busy road and this time of year, it is dark by 5. I'm always nervous that a car won't see me when I'm out by the road getting the mail, the trash, walking our dog - love that this has hands free lighting on it! I really just can't get over how cute the fit is, too!
I cannot believe how BRIGHT this jacket is when the lights are on!! You can turn the lights off, make them flash or have them on steady. I received this as a gift on Christmas Eve and our guests took turns wearing the jacket - we couldn't get enough of it! Show stopper! I am 5 ft 4 inches, 110 lbs and the small is a great fit. My mom also received a small, she is tiny and it is a great fit on her (she is a size 0, I am a size 4). Hope that helps!