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    FAQ's

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    Q: Can I wash my heated apparel garment?

    A: Yes, absolutely you can.  You must remove the batteries first, then you can wash on gentle cycle, cold water with a mild detergent.   Hang Dry :)
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    Q: Does the Heated Tactical Softshell Jacket heat in the back AND front?

    A: Yes, the softshell jacket heats the back, front, AND the hand/thumb cuffs.  Hand Warmers are 
     
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    Q: How do I charge my Phone with the Soft Shell Jacket?

    A: You must use the "included" white USB adaptor connector cable with a USB Power bank (not included) that is a minimum of QC2.0 or higher.   There is an opening to run your charging cable from the battery pocket to an internal pocket.  You can use our smart power bank or another brands that meet those requirements.

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    Q: When will my Heated Skin-Fit Base Layer ship?

    A: The base layers are to ship 1st week of December from our Michigan warehouse so they will arrive well before Christmas.

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    Q: What is the difference between the FNDN Heated Vest - Unisex 2018 for and the FNDN PRO Heated Vest - USB 5V?

    A: The FNDN PRO Heated Vest adds heating in the front.

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    Q: How do I return an item?

    A: Although we strive for perfection, mistakes inevitably fall thru the cracks. You can learn about our warranty policy here: https://fndn.com/pages/return-policy
    To return an item, please send the unused item in its original packaging back to https://fndn.com.myreturncenter.com.

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    Q: Where are the batteries located on the Heated Skin-Fit Base Layer?

    A: The batteries are located in the side seam just behind the arm and about 6-8 inches down from the arm out.  The Pro Model comes with 2 batteries but can accommodate up to 4 for all day comfort.

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    Q: What do the light colors on the battery charger mean?

    A: While the batteries are charging, the charging lights will be red. When the batteries are fully charged, they will turn green.

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    Q: What heats the apparel?

    A: Carbon fiber heating elements on our 3.7V items or Stainless Steel on our 5V & 7V Products

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    Q: Do you have a sizing chart?

    A: Yes, you can view all sizing charts by clicking HERE.